Shipping & Returns

Where we ship

We ship to the United States (including PO, APO and FPO addresses) only. We do not currently ship internationally, to PO/FPO/DPO boxes, or to territories and APO/FPO addresses that the carrier cannot service.

Rates and timing

• Flat rate: $8.00 per order.
• Free shipping: on orders over $75.00.
• Processing: 1-2 business days after you order.
• Delivery: typically 3-7 business days after dispatch.

Orders placed after 2pm local warehouse time, or on weekends and public holidays, are processed on the next business day. These are estimates, not guarantees — carrier delays happen and are outside our control.

Tracking

We email a tracking number as soon as the carrier scans your parcel. If tracking has not updated for several business days, contact us and we will open a trace with the carrier.

Undeliverable parcels

If a parcel cannot be delivered — wrong or incomplete address, no signature available, or refusal at the door — the carrier returns it to us. We will contact you to arrange redelivery. If we cannot reach you, the order is refunded less the original shipping cost, and any return shipping is deducted where the carrier charges us for it.

Please check your address carefully at checkout. Undeliverable parcels caused by customer error are the customer's responsibility.

Damaged, defective, or incorrect items

Email us within 30 days of delivery with your order number and a photo of the issue. We will arrange a replacement or a full refund, and we will cover the return shipping. There is no restocking fee for damaged, faulty, or wrongly shipped items.

Returns

You may return any unused item within 30 days of delivery for a refund.

To be accepted, an item must be

• unworn and unwashed;
• free from damage, marks, or odours;
• returned with all original tags and packaging;
• with any original accessories or extras included.

How to return

1. Email [email protected] with your order number and what you are returning.
2. We will email you a return address and instructions.
3. Pack the item securely with the order number written on or inside the parcel.
4. Send the parcel using a tracked shipping service.
5. We inspect returns within 3 business days of arrival and email your refund.

Refund amounts and timing

• Full refund: item price, plus original shipping if the whole order is returned.
• Partial return: the item price only; original shipping is not refunded.
• Return shipping: free for damaged, defective, or incorrect items. For change-of-mind returns, return shipping is paid by the customer and is not refundable.
• Timing: refunds go to the original payment method within 5 business days of approval. Your bank may take a further 5-10 business days to post it.
• Restocking fee: none.

Items we cannot accept

• Items returned after the 30-day window;
• items worn, washed, or altered;
• items returned without tags or original packaging;
• final-sale items, which are marked as such at purchase;
• items damaged by the customer after delivery;
• orders placed with an obviously incorrect address.

Exchanges

We do not hold stock for exchanges. To swap an item, return the original using the process above and place a new order for the replacement. This keeps pricing honest and stock accurate. If the item you want is unavailable, we will let you know.

Business and wholesale orders

For bulk orders, wholesale accounts, or tax-exempt purchase, email [email protected].

Contact

Email [email protected] with your order number and we will pick it up from there.